We understand things change.
Your financial security is important to us, and we want to make sure you're protected. Before you cancel your policy, consider your options and ways to save.
Moving on base? Review your coverage.
If you’re moving on base or post, you may want to keep your policy since Basic Allowance for Housing (BAH) may not protect your things.
With our renters insurance, you're covered at home, during PCS and deployment, and everywhere in between.
How to cancel your renters policy
If you’re sure that canceling is the best decision for you, we understand. All you need to do is talk to a representative.
For TTY devices, dial 711
Hours of operation for USAA Renters Insurance
Note: Days and times may vary
Need to do something else?
If you don’t want to cancel, you can make other changes or get policy documents anytime. Common things include:
- Filing a claim
- Getting proof of coverage
- Updating your address
Cancel renters insurance FAQ
If you're switching insurance companies, wait until your new policy is in effect to avoid a gap in coverage.
In most cases, we’ll send you a refund within 3 to 10 business days unless you have an outstanding balance. We’ll mail you a check or deposit the money in your bank account, depending on your payment method. If you have questions, call us at 800-531-USAA (8722).
Not paying your bill can affect your credit and ability to get other insurance. Your current policy would also have a note saying it lapsed because of nonpayment. As a result, you may pay higher rates if you decide to come back. Plus, you might not qualify for certain discounts.