Auto and property billing FAQ

You can set up automatic payments from usaa.com or the mobile app. Log on to your profile to set up an APP.
An APP saves you money on installment fees and helps you stay on top of your payments.
Keep in mind that if you set up an APP, it starts the next due date. You’ll need to pay your current due date manually.

Your bill amount can change for several reasons at renewal or during your policy term.

If rates change or you add a driver to your policy, your auto premium may go up. Changes to how you get and pay your bill can also affect your installment fees.

Home renovations may cause your homeowners premium to change. Changing your due date could also cause you to be double billed. This happens when the last payment of your current policy and the first payment of your renewal are due at the same time.

When you first set up an APP with a credit or debit card, you’ll see a temporary $1 charge from us. We do this to verify your account. We don’t process the payment, so you’ll see the money back in your account within 10 business days.

You can always make changes to your APP. You have options to:

• Change the due date.
• Update the payment method.
• Change the amount of your automatic payment (minimum due or balance payment).

If you change the due date, it won’t take effect until your next billing statement.

If you update your payment method, you’ll need to make the change at least 2 business days before your payment due date.

If you need more time to pay, you can also pause your APP payment. Your automatic payments will resume at your next payment.

To cancel your APP, contact us for help. Keep in mind you may lose your APP discount on your premium if you cancel it and may be subject to installment fees.
 

It’s usually because we made your statement before you made the changes. The new amount due will be on your future bills.

To apply the new premium to your current bill, use Lower This Bill.

You can change or cancel a payment on usaa.com or the mobile app from bill pay. Find the payment in your recent activity and choose to modify or cancel it.

In most cases, if you pay from a bank account, you need to make changes at least 1 business day before the due date.

If you cancel your pending automatic payment, you’ll need to make a payment to keep the account current.
 

You can add a new checking or savings account, or a debit or credit card from Pay Bills.

Find your bill and select “Add an Account”.

After you add the account, you can use it to make a one-time payment or update your APP.
 

It may be on your insurance bill because the mortgage company hasn’t paid the premium yet.

When we issue your policy, we send a bill to the mortgage company. If we don’t receive their payment in 30 days, we send a second bill to the mortgage company and a courtesy copy to you. We give the mortgage company a total of 60 days to pay before we bill you.

To make sure your mortgage information is correct, check it on your homeowners policy. If it is, ask them to send a payment. If it's incorrect, update that information.

If your mortgage company hasn’t paid the bill, you may get a notice that you’re behind on payments. Until they make a payment, you may want to cover the minimum due yourself before the cancellation date.
 

Yes. If you have a joint account with your spouse, they can log on to add their credit card. Then you can use their card to make a one-time payment through Pay Bills.

If you want to use their card or bank account for automatic payments, they need to add it as a payment account on their profile first. After they log on, they can add and manage payment accounts from Pay Bills.
 

If you need more time to pay, you have a few options. You might be able to:

• Pause your payment. If you’re signed up for the Automatic Payment Plan, you can pause your payment. That’ll give you extra time to pay. Your next bill will include your regular amount and any amount you didn’t pay the month before. A late fee may apply. If this is your second missed payment, you can still pause your payment temporarily. But if you don’t pay by the next due date, you could get a nonpayment cancellation
• Carry over your payment. Let us know before you miss a payment, and you could qualify to carry over your balance. You’ll pay your regular amount and past due amount on your next bill. A late fee may apply.
• Spread out your payment. If you need more than a month to catch up, you might be able to spread your balance out for longer. First, you’ll need to let us know how much of the current bill you can pay. Then, if you qualify, we’ll spread the remaining balance over your next three bills. To start the process, select “Need more time to pay.”

If you got an NPC, it means you’re behind on your auto or property payments. You’ll get two bills: one for the original amount you owe and the other for the NPC. You’ll need to pay the amount on the NPC notice by the due date or your policy will be canceled. You can find the NPC amount and due date on the NPC document where it says, “Last day to pay.”

You can make payments for the full amount online before the cancellation date. For other options, call us at 800-531-USAA (8722).

We charge an installment fee to offset the costs of servicing one-time payments.
The cost of printing and mailing paper statements are significant. The labor and technology needed to process one-time payments also adds to our servicing costs.
 

Fees depend on how you get and pay your bill.
Statement delivery method

• Paper: $2
• Online: No fee

Payment plan setting

• One-time payment: $3
• Automatic payment: No fee
   

Here are things you can do to reduce or avoid paying an installment fee:

• Set up automatic payments
• Choose online bill delivery
• Pay the remaining balance of your current auto policy term in Pay Bills

You can choose to pay your auto policy only from the list of bills.
But the policyholder needs to make these changes to avoid fees. If they’re done by a spouse or person who isn’t named on the policy, you’ll still get a fee.
 

You’ll have a line item titled “Installment Fee” on your insurance statement.
If you haven’t signed up for paperless statements and an APP, we’ll add the fee to your billing statement when we send it.

If you are subject to fees and are not signed up for paperless statements and APP, an installment fee will be assessed when your billing statement is generated.