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GROUNDED
IN OUR MISSION
Our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Video Transcript: Welcome to USAA
Video Duration: One minute Eleven seconds
Transcript Date: March 28, 2022
Welcome to USAA. You're joining us at a very special time in our history as our association marches into its
second century of serving military families. Over the years our membership has grown,
it has changed and their expectations continue to rise. But what has been constant for us is a noble mission of serving military
families and helping them to build their financial security. That mission is really strong and it is supported by our great culture
here at USAA. Which is all about service, about serving our members with excellence and about serving each other with excellence.
I think it really distinguishes us from many other companies across America. So I wish for you like me a long
and rewarding career here at USAA. And know that together we can serve and ensure that
USAA is prepared to be excellent in its second century, just like it was in its first.
So again, welcome to USAA.
Welcome to USAA! You are joining us at a very special time in our USAA history as we move into our second century of our noble mission of serving military families and helping them to build their financial security. Our mission is supported by our strong culture and we are excited you are joining us. I wish for you a long and rewarding career here at USAA!"
Wayne Peacock
Chief Executive Officer
About usaa
Serving Our Members Since 1922
In 1922, when 25 Army officers met in San Antonio and decided to insure each other's vehicles, they couldn't have imagined that their tiny organization would one day serve millions of members and become one of the only fully integrated financial services organizations in America.
what to expect
the first day
USAA believes serving the men and women of the U.S. military community is a special privilege. Our commitment to the success of each new employee includes an immersive 12-month New Eagle Onboarding experience. New employees learn about USAA history, our military members and their families, all while exploring our diverse culture.
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Technology: Over the next 12 months, USAA will provide innovative technology tailored to employees' roles as they embark on this incredible journey in developing skills for the future.
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Succeeding at USAA: Employees will receive access to best-in-class tools and resources they need to succeed and grow.
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Orientation: Employees will attend interactive, dynamic facilitated sessions where they'll experience our mission and culture, learn why we exist and who we serve.
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Benefits Information: We strive to provide a full range of highly competitive benefits to ensure employees and their family are taken care of. Learn more
*These benefits exclude our European office staff. Please contact hr_eu@usaa.com.
OUR LOCATIONS
Remote (virtual)
USAA recognizes that — now more than ever — the place that we call work may look different for all of us. If you are authorized to work from home, we will make sure you have the support you need to succeed. While you might not be on one of our campuses, we'll keep you connected to your teammates around the country through the latest communication platforms — so a smile and friendly voice are only a click away.
Why you'll love working remotely:
- Geographic pay differential
- Technology equipment
- External gym membership rebate
- Access to virtual workout programs from USAA trainers
Geographic pay
differential
External gym
membership rebate
USAA-led virtual
workout programs
Technology and
tools provided
Additional information for this location
ABOUT NEW EAGLE ONBOARDING (NEO):- You will receive an invite to the Virtual NEO class through your USAA email.
- Follow the instructions within the email to accept the invitation and for technology related resources.
- This is an interactive course; please be prepared to participate, contribute, and give your full attention to the class.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HumanResources@usaa.com or your USAA Recruiter.
Phoenix, AZ
One Norterra Drive
Phoenix, AZ 85085
Situated on 575 acres, our innovatively designed, copper-clad buildings blend into the Sonoran Desert and are designed to maximize natural sunlight and circulation. Our spacious work area includes a cafeteria, fitness center, child development center, coffee shops, a company store and more.
Fitness center
Coffee shops
Company store
Cafeteria
Outdoor basketball
court
Child development
center
Additional information for this location
WHERE DO I GO?Please arrive by 8:00 a.m. for New Eagle Onboarding (NEO). If you arrive early on your first day, any time after 7:30 a.m., we can begin your on-boarding paperwork upon your arrival. This also ensures adequate time to park and check-in. Please be prepared to show your driver's license when you arrive at the Ironwood gate. Security will direct you to the visitor's parking lot where you will park. For your first day, you will enter and exit through the main lobby. More information on future parking will be provided during orientation. Please check-in at the security desk in the main lobby, from there an HR representative will greet you and escort you to NEO.
WHAT'S FOR LUNCH?Your dining choices include a full-service cafeteria or bistro area. There are also several break areas with refrigerators and microwaves if you prefer to bring your own lunch.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HumanResources@usaa.com or your USAA Recruiter.
SAN ANTONIO, TX
9800 Fredericksburg Road
San Antonio, TX 78288
USAA is the largest private company in San Antonio and one of its leading corporate citizens. Our scenic 286-acre headquarters includes nature jogging trails, soccer and softball fields, basketball courts, three fitness centers, three on-campus coffee shops, two wellness clinics and much more.
Fitness center
Coffee shops
Cafeteria and
restaurants
Outdoor
walking/running
trails
Onsite tech
support
Medical
clinic/pharmacy
Additional information for this location
WHERE DO I GO?New Eagle Onboarding (NEO) begins at 8 a.m. Please arrive by 7:30 a.m. to ensure adequate time to park and check-in. If you arrive early on your first day, any time after 7:30 a.m., we can begin your on-boarding paperwork. A guard will greet you at one of our secured gates. Please be prepared to show your driver's license when you arrive so they can confirm your visit. They will then direct you to the visitor's parking lot. Once parked, please enter at the main lobby and go past the circular reception desk and turn left for the Talent Acquisition Center (TAC). Sign-in at the TAC and a representative will escort you to NEO. Please note that your first day of NEO includes a tour of the campus. Be prepared to travel about half a mile in distance.
WHAT'S FOR LUNCH?Your dining choices include several full-service cafeterias or bistro areas including franchise dining options such as Subway, Wendy's, Chick-Fil-A and more. There are also many break areas with refrigerators and microwaves if you prefer to bring your own lunch. Off campus lunch may be difficult during NEO.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HumanResources@usaa.com or your USAA Recruiter.
COLORADO SPRINGS, CO
1855 Telstar Drive
Colorado Springs, CO 80920
Our Colorado Springs campus sits on 49 acres with stunning views of Pikes Peak. Located on the corner of two main traffic corridors, we are close to malls, restaurants, hotels, and retail stores. Onsite amenities include a cafeteria, fitness center, health clinic, child development center, and a 22-acre recreational area.
Cafeterias
Fitness center
Medical clinic
Walking/running
trails
22-acre sports
complex
Child development
center
Additional information for this location
WHERE DO I GO?Please arrive by 8:00 a.m. for New Eagle Onboarding (NEO). If you arrive early on your first day, any time after 7:30 a.m., we can begin your on-boarding paperwork upon your arrival. This also ensures adequate time to park and check-in. When you arrive, park on the east side of the building and then check-in at the security desk in the main lobby. Security will escort you to the NEO room.
WHAT'S FOR LUNCH?On the first floor, you will find our cafeteria where you can buy breakfast, lunch, afternoon snacks or even meals to take home for dinner. In case you'd like to bring your own lunch, you'll find break rooms on every floor equipped with vending machines, microwaves, refrigerators and ice machines.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HumanResources@usaa.com or your USAA Recruiter.
TAMPA, FL
17200 Commerce Park Boulevard
Tampa, FL 33647
9527 Delaney Creek Boulevard
Tampa, FL 33619
We're proud of our two offices in the Tampa area. Our larger facility is in the New Tampa area of Commerce Park, and it sits on a beautiful 128-acre campus. Our other facility, the Crosstown office near Brandon, opened in 2015. Both offices have natural light throughout, carefully selected artwork, and an inspiring color scheme. No matter which location you're in, you'll have access to many amenities — including cafeterias, fitness centers, “energize and relax zones,” primary care clinics, walking/running trails, and more.
Welcome to USAA's Crosstown office in Tampa, FL. Our four-floor office has a state-of-the-art fitness center, café, energize and relaxation rooms, an on-site clinic, walking/running trails and more. The Crosstown office near Brandon, opened in 2015. The campus has natural light throughout, carefully selected artwork, and an inspiring color scheme.
New Eagle Onboarding is not held at this site currently.
Cafeterias
Fitness centers
Primary care
clinics
Walking/running
trails
Open and spacious
office space
Child development
center
Additional information for this location
WHERE DO I GO?New Eagle Onboarding (NEO) takes place in our Commerce Park location. Please arrive by 8:00 a.m. If you arrive early on your first day, any time after 7:30 a.m., we can begin your on-boarding paperwork upon your arrival. This also ensures adequate time to park and check-in. Please park in the visitor's parking area and enter through the main lobby where you will be greeted by an HR representative and escorted to NEO.
WHERE DO I GO?Please park in the employee parking garage and then check-in at the front desk of our main lobby. If not already provided, your photograph will be taken after your arrival, which will be used for your USAA profile and employee ID badge.
WHAT'S FOR LUNCH?Your dining choices include a full-service cafeteria, as well as several break areas with refrigerators and microwaves if you prefer to bring your own lunch.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HumanResources@usaa.com or your USAA Recruiter.
Frankfurt Office
Deutsche Direktion, Koenigsberger Str. 1, 60487 Frankfurt am Main, Germany
We're proud of our three European locations which support our military members who are overseas with their Property and Casualty needs. These offices are made up by Insurance Professional/Claims Agents and non-member support (Admin, HR, Accounts, Risk, Compliance, etc.).
Hybrid Workstyle
Onsite Tech Support
Nearby
restaurants/coffee shops
Break Room
Open Office Space
Additional information for this location
HOW TO GET TO THE OFFICE BY LOCAL TRANSPORTClosest Tram Stop: Frankfurt (Main) Industriehof
WHERE DO I GO?When you arrive at the main entrance, please use the intercom to make USAA aware of your arrival. New Eagle Onboarding (NEO) takes place in the conference room. Please arrive by 9:30 a.m. unless informed otherwise.
WHAT'S FOR LUNCH?There is currently no on-site cafeteria. Employees may choose from a multitude of restaurants/coffee shops in the nearby area. The office has a break room with a seating area and a small kitchen where there is a refrigerator, kettle, microwaves and a toaster available if you prefer to bring your own lunch.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HR_EU@usaa.com or your new manager.
London Office
4th Floor, Fitzwilliam House, 10 St. Mary Axe,
London EC3A 8AE, England
We're proud of our three European locations which support our military members who are overseas with their Property and Casualty needs. These offices are made up by Insurance Professional/Claims Agents and non-member support (Admin, HR, Accounts, Risk, Compliance, etc.).
Hybrid Workstyle
Onsite Tech Support
Nearby
restaurants/coffee shops
Break Room
Open Office Space
Additional information for this location
HOW TO GET TO THE OFFICE BY LOCAL TRANSPORTClosest Railway Station: Liverpool Street
Closest Tube Station: Liverpool Street and Bank
WHERE DO I GO?When you arrive at the reception, please use the security IPAD to check in and make USAA aware of your arrival. New Eagle Onboarding (NEO) takes place in the conference room. Please arrive by 9:30 a.m. unless informed otherwise.
WHAT'S FOR LUNCH?There is currently no on-site cafeteria. Employees may choose from a multitude of restaurants/coffee shops in the nearby area. The office has a break room with a seating area and a small kitchen where there is a refrigerator, kettle, microwaves and a toaster available if you prefer to bring your own lunch.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HR_EU@usaa.com or your new manager.
Luxembourg Office
1, Avenue du Bois L-1251 Luxembourg
We're proud of our three European locations which support our military members who are overseas with their Property and Casualty needs. These offices are made up by Insurance Professional/Claims Agents and non-member support (Admin, HR, Accounts, Risk, Compliance, etc.).
Hybrid Workstyle
Nearby
restaurants/coffee shops
Break Room
Open Office Space
Additional information for this location
HOW TO GET TO THE OFFICE BY LOCAL TRANSPORTClosest Tram Stop: Tram Station Theatre
WHERE DO I GO?When you arrive at the main entrance please use the intercom to make USAA aware of your arrival. New Eagle Onboarding (NEO) takes place in the conference room. Please arrive by 9:30 a.m. unless informed otherwise.
WHAT'S FOR LUNCH?There is currently no on-site cafeteria. Employees may choose from a multitude of restaurants/coffee shops in the nearby area. The office has a break room with a seating area and a small kitchen where there is a refrigerator, kettle, microwaves and a toaster available if you prefer to bring your own lunch.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HR_EU@usaa.com or your new manager.
European Offices
Deutsche Direktion, Koenigsberger Str. 1, 60487 Frankfurt am Main, Germany
4th Floor, Fitzwilliam House, 10 St. Mary Axe,
London EC3A 8AE, England
1, Avenue du Bois L-1251 Luxembourg
We're proud of our three European locations which support our military members who are overseas with their Property and Casualty needs. These offices are made up by Insurance Professional/Claims Agents and non-member support (Admin, HR, Accounts, Risk, Compliance, etc.).
Hybrid Workstyle
Onsite Tech Support
Nearby
restaurants/coffee shops
Break Room
Open Office Space
Hybrid Workstyle
Onsite Tech Support
Nearby
restaurants/coffee shops
Break Room
Open Office Space
Hybrid Workstyle
Nearby
restaurants/coffee shops
Break Room
Open Office Space
Additional information for this location
WHERE DO I GO?When you arrive at the main entrance, please use the intercom to make USAA aware of your arrival. New Eagle Onboarding (NEO) takes place in the conference room. Please arrive by 9:30 a.m. unless informed otherwise.
WHERE DO I GO?When you arrive at the reception, please use the security IPAD to check in and make USAA aware of your arrival. New Eagle Onboarding (NEO) takes place in the conference room. Please arrive by 9:30 a.m. unless informed otherwise.
WHERE DO I GO?When you arrive at the main entrance please use the intercom to make USAA aware of your arrival. New Eagle Onboarding (NEO) takes place in the conference room. Please arrive by 9:30 a.m. unless informed otherwise.
WHAT'S FOR LUNCH?There is currently no on-site cafeteria. Employees may choose from a multitude of restaurants/coffee shops in the nearby area. The office has a break room with a seating area and a small kitchen where there is a refrigerator, kettle, microwaves and a toaster available if you prefer to bring your own lunch.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HR_EU@usaa.com or your new manager.
PLANO, TX
7300 Parkwood Blvd
Plano, TX 75024
Join us in our open, spacious offices in the bustling Dallas suburb of Plano. You'll have access to covered parking, a fitness center, and a cafeteria. Need a break from your busy day? Step into our "energize and relax zones," or walk to a nearby shops and restaurants.
New Eagle Onboarding is not held at this site currently.
Fitness center
Relax & energize
zones
Cafeteria
Walk to shops and
restaurants
Open and spacious
office space
Covered parking
Additional information for this location
WHERE DO I GO?The Plano campus is located at Legacy and Parkwood and employee parking is available to you at either entrance (please avoid parking spaces reserved for visitors). Once you have parked, please check-in at the Security Desk in the main lobby (facing Parkwood Drive) where you will have your photo taken, be issued a temporary employee badge and receive a parking decal.
WHAT'S FOR LUNCH?On the first floor of Building B, you will find our on-site cafe where you can buy breakfast, lunch and afternoon snacks. In case you'd like to bring your own lunch, we also provide employee break rooms which provide a selection of vending offerings, refrigerators, microwaves and a comfortable seating area. For your convenience the vending machines will accept cash and credit cards.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HumanResources@usaa.com or your USAA Recruiter.
CHESAPEAKE, VA
520 Independence Parkway
Chesapeake, VA 23320
Our Chesapeake office is located in a metropolitan area that is home to one of the world's largest groups of government and military installations. You'll find an open and spacious facility in a park setting that features lakefront jogging trails, a fitness center, "energize and relax zones," an onsite market, and more.
New Eagle Onboarding is not held at this site currently.
Fitness center
Relax & energize
zones
Onsite market
Walking/running
trails
Open and spacious
office space
Paid recreation
program
Additional information for this location
WHERE DO I GO?When you arrive, park near and come in the main "B" entrance of the building with the "USAA" sign above it. Walk into the reception area and a security officer will greet you. If not already provided, your photograph will be taken after your arrival, which will be used for your USAA profile and employee ID badge.
WHAT'S FOR LUNCH?We have a grab-n-go market where you can purchase Starbucks Coffee, hot chocolate, a variety of drinks, salads, sandwiches and snacks. If you prefer to bring your lunch, there are break areas with refrigerators, freezers and microwaves, water and ice machines.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HumanResources@usaa.com or your USAA Recruiter.
CHARLOTTE, NC
200 West Boulevard
Charlotte, NC 28203
Our Charlotte campus is located in the city's South End district, where you'll find some of the best culinary experiences available. This open, spacious office provides onsite tech support and stands alongside the Charlotte Rail Trail — an urban walking and running trail where you can enjoy some fresh air while sampling your favorite coffee at the nearby cafes.
Onsite tech support
Nearby coffee shops
Walking/running
trails
Professional sports teams
Open office space
Hybrid workstyle
Additional information for this location
WHERE DO I GO?Please arrive by 8:00 a.m. for New Eagle Onboarding (NEO). If you arrive early on your first day, any time after 7:30 a.m., we can begin your on-boarding paperwork upon your arrival. This also ensures adequate time to park and check-in. Enter through the main lobby where you will be greeted by an HR representative and escorted to NEO.
Please be advised that the parking garage serves several buildings in the area and is not reserved for USAA employees. There are limited slots. Employees may have access to the garage, but it is first come, first serve. Employees should plan for parking as a personal expense.
WHAT'S FOR LUNCH?There is currently no on-site cafeteria. Employees may choose from a multitude of restaurants in the nearby area.
WHAT TO WEAREmployees may wear business or casual attire. Employees should be well-groomed and present an image that is a positive reflection of USAA's reputation. All clothing must be neat, clean, professional and appropriately sized.
ACCOMMODATIONSIf you have a potential workplace accommodation need, please let USAA Human Resources know in advance. This will help us in planning for your first day. Contact HumanResources@usaa.com or your USAA Recruiter.
MANY FACES. ONE MISSION.
LIFE AT USAA
A Mental Shift
For Mental Health Awareness Month, USAA highlights how employees empower each other to overcome both physical and emotional struggles.
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The Transition from Military to Civilian Life
Transitioning from active duty to veteran status can be challenging. USAA offers a collection of tools, checklists and services for those leaving the military can help.
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Employee shares story of love and acceptance
Being able to be her true self at work is something she doesn't take for granted. BOLD, USAA's LGBTQI/Ally diversity business group, works year-round to make sure employees like Dani feel welcome from day one.
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WHY
WE WORK AT USAA
Our employees love to work at USAA. And our organization benefits from the innovation and productivity created when employees feel a true sense of belonging. We proudly serve our diverse military community because we know what it means to serve. As we serve and grow our membership over the next 100 years, we will need diverse, talented and service-minded professionals like you to help us be the provider of choice for the military community.
A PEOPLE DEVELOPMENT COMPANY
USAA is proud to support the growth of our employees through an engaging onboarding experience, cutting-edge technology and innovative learning solutions. Our Eagle Academy enables all employees to personalize their learning journey and provides meaningful ways to realize their full potential.
“USAA is a place to dream big and turn possibilities into reality”
STRONG CULTURE
We all believe in what we're doing. And that shared commitment finds its way into every corner of our organization. We've created a strong culture that encourages and promotes respect, inclusion, creativity and passion.
READY. SET. SOAR.
