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FAQs PHH Mortgage: Servicing Requirements Change

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PHH is the servicer of your mortgage loan. Due to a change with PHH's servicing requirements, beginning Nov. 26, 2016, USAA will no longer receive your mortgage account information directly from PHH.

If you'd like to continue viewing your PHH mortgage account information on USAA My Accounts, you can add PHH as an external account by taking the following steps:

  1. Go to www.usaa.com and login to your account.
  2. Click on My Accounts.
  3. Under My Accounts, click on the option “Add a non-USAA account” and select “Bank or Investment or Insurance.”
  4. Search for and select PHH Mortgage Questions.
  5. Login with your PHH credentials.


Please contact PHH directly at 800-449-8722 regarding any changes to the terms and conditions of your mortgage loan.


This change is happening due to changes with PHH's servicing requirements and is effective beginning Nov. 26, 2016.


PHH is the servicer on your mortgage account. For additional information about PHH's customer service, please contact them directly at 800-449-8722.


Yes. As of Nov. 26, 2016, if you'd like to view your mortgage loan account information on usaa.com My Accounts, you will need to add PHH as an external account by taking the following steps:

  1. Go to www.usaa.com and login to your account.
  2. Click on My Accounts.
  3. Under My Accounts, click on the option "Add a non-USAA account" and select "Bank or Investment or Insurance."
  4. Search for and select PHH Mortgage Questions.
  5. Login with your PHH credentials.


If your mortgage payment is automatically established through USAA Pay Bills, no additional change is required. If you have questions about USAA Pay Bills, please check out additional FAQs.

If you are using Automatic Payment Service, this service will continue and no action is required on your part. If you are unsure if you are using Automatic Payment Service or have questions about your recurring payments, please contact PHH at 800-449-8722 between 7:30 a.m. and 7:30 p.m. CST, Monday through Friday.


Once the change occurs, PHH will follow their privacy guidelines as it pertains to your mortgage account. For more information about their privacy policy, please call them at 800-449-8722.


Please call PHH at 800-449-8722 between 7:30 a.m. and 7:30 p.m. CST, Monday through Friday.