Yes. Federal law provides certain protections for recurring automatic debit payments via your debit card or Automatic Clearing House, also known as ACH, from your bank account. You also have the option to simultaneously dispute the transaction.
- As a consumer you have the right to immediately request a stop payment to prevent automatic payments from debiting your account without first contacting the merchant as well as dispute the transaction.
- We accept all ACH and debit card stop payment requests free of charge and will grant all stop payment requests received at least three business days before the next expected posting date.
However, placing a stop payment on your recurring automatic payment doesn't cancel your authorization with the merchant. If you want to revoke authorization, contact the merchant in writing requesting to stop automatic payments from debiting your USAA bank account and we'll provide you with the last known address for the merchant, if known to the bank. This is called "revoking authorization." A potential benefit of contacting the merchant to cancel your authorization may include preventing future transactions to post to your account from this merchant.
Under certain circumstances the stop payment may not be effective. If you haven't revoked authorization with the merchant and the transaction or transactions posts to your account, you may or may not be reimbursed for those transactions under the dispute process.
Refer to this link for additional helpful tips: https://www.consumerfinance.gov/ask-cfpb/how-do-i-stop-automatic-payments-from-my-bank-account-en-2023/ (Opens in New Window)
Call us at 210-531-USAA (8722) that's 210-531-8722, 800-531-USAA (8722) that's 800-531-8722, or #8722 on a mobile device. We may require three business days notice before the next payment is scheduled to debit your account in order to successfully stop a recurring automatic payment. When requesting to place a stop payment, have the following information available: name of merchant, amount, and date the transaction is scheduled to post.
If you want to revoke authorization, contact the merchant in writing requesting to stop recurring automatic payments from debiting your bank account. This is called “revoking authorization.” A potential benefit of contacting the merchant to cancel your authorization may include preventing future transactions from being posted to your account by this merchant. Refer to this link for additional helpful tips: https://www.consumerfinance.gov/ask-cfpb/how-do-i-stop-automatic-payments-from-my-bank-account-en-2023/ (Opens in New Window)
Note: We may not be able to stop some automatic payments set up using your debit card due to how the merchant set up the payment plan. If this occurs, we'll give you the option to close the card and to have a new one reissued.
We'll make every attempt to stop any future payments to this merchant. Please contact us immediately to ensure we have correct merchant and payment information. In the event of an ineffective stop payment, you'll have further options including closing your account, reissuing you a new debit card, disputing the posted transaction, in which case we'll assist you with revoking authorization and completing any forms including the Written Statement of Unauthorized Debit, also known as WSUD. You may also want to contact the merchant to request they stop processing payments to your account. This may help to cancel your recurring automatic payment authorization with the merchant and prevent future transactions from this merchant.
No, we'll grant all stop payments received at least three business days before the next expected postdate. Upon submitting a dispute, we'll immediately commence investigation.
No, a WSUD form isn't required in order for us to provide resolution; however, a WSUD form will assist us in recovering funds for unauthorized ACH transactions.
No, WSUDs aren't required to be notarized. You can sign the WSUD by logging into the mobile app or dotcom.
In the Mobile App, launch “My Account” menu and select “View My Disputes”. On dotcom, got to “Account Services” and launch “View My Disputes”. Select the disputed transaction and follow the link to sign the form electronically. Refer to this link for additional helpful tips: https://www.consumerfinance.gov/ask-cfpb/how-do-i-stop-automatic-payments-from-my-bank-account-en-2023/ (Opens in New Window)
We'll notify you of the placement of your stop payment request in writing. Since a stop payment may not be successful for any number of reasons, you're best positioned to determine if the automatic payment was stopped. You should continue to monitor your account to ensure that the merchant doesn't debit your account. In the event of ineffective stop payment, you can contact us at 210-531-USAA (8722) that's 210-531-8722, 800-531-USAA (8722) that's 800-531-8722, or #8722 on a mobile device to review your options. These options may include disputing the posted transaction, reissuing you a new debit card or closing your account.
You may request a one-time or single stop payment for ACH transactions; you may only place a stop payment on recurring debit card automatic payments however we may assist you in disputing the posted transaction, reissuing you a new debit card, or closing your account.
Yes, a stop payment will remain on the merchant, until you notify us that payments should resume.