Checking the status of an auto claim has never been easier or more convenient. As a member, you can see if there's any action needed, where your claim is in the process and more in our claims center.

While simple claims can take a few days to close, more complex ones can take a bit longer. From the first report of a claim to close, we're here to help every step of the way.

If you're a nonpolicyholder filing a claim against a member, visit our nonpolicyholder FAQ.

We make it easy to check the status of an estimate. As a member, you can check the status of your estimate 24/7 in our claims center.

It can take 5 to 7 business days for us to receive and review the estimate. You'll get an email when your estimate is approved.

If you're a nonpolicyholder filing a claim against a member, visit our nonpolicyholder FAQ.

You can check the status of your liability decision in our claims center. You'll get directions for what to do next, and you can message your adjuster with any questions.

If you're a nonpolicyholder filing a claim against a member, visit our nonpolicyholder FAQ.

You can easily check on the status of payments 24/7 in our claims center.
If the payment you're checking on is to a third-party company we partner with, contact the company directly.

If you're a nonpolicyholder filing a claim against a member, visit our nonpolicyholder FAQ.

You pay your deductible to the shop once your repairs are complete, assuming the damage is covered and costs more than your deductible amount.

You can review your policy and deductible on your "Account Summary" page on usaa.com or the USAA Mobile App.

You'll be notified about what rental coverage you have when you file your claim. If you need to keep the rental longer, contact Enterprise to request an extension. You'll be responsible for any charges beyond your policy limits.

You can submit documents quickly and easily:

• On usaa.com or the USAA Mobile App, by going to our claims center.
• By emailing your adjuster.
• By faxing us at 800-531-8669. Include your name and member number on the top of all fax pages.

You'll get a confirmation for any documents sent through our claims center. Your adjuster will contact you if they need more information. If the paperwork you're checking on is for a third-party company we partner with, contact that company directly.

The best place to check on a reimbursement is our claims center. If your reimbursement gets approved, we'll pay it as soon as possible. If you feel there's been a delay, contact your adjuster.

With a USAA-preferred shop, your repair status is automatically updated through our claims center. If you're working with a shop outside our network, contact your repair shop directly.

When your car is taken from the scene of an accident to a repair shop, you'll get automatic updates from the tow company.

If your car needs to be moved from one shop or lot to another, those updates are made by the company providing that service. You may want to contact them first.

We'll also look into it for you if you send us a message through our claims center.