Question 1

How do I check the status of my auto claim?

Accepted Answer

Checking the status of an auto claim has never been easier or more convenient. As a member, you can see if there is any action needed, where your claim is in the process and more in the My USAA Claims Center.  While simple claims can take a few days to close, more complex ones can take a bit longer. From the first report of a claim to close, we are here to help every step of the way.  If you are a nonpolicyholder filing a claim against a member, visit our nonpolicyholder FAQ.

Question 2

How do I check the status of my estimate?

Accepted Answer

We make it easy to check the status of an estimate. As a member, you can check the status of your estimate 24 hours a day in the My USAA Claims Center. It can take 5 to 7 business days for us to receive and review the estimate. You will get an email when your estimate is approved.  If you are a nonpolicyholder filing a claim against a member, visit our nonpolicyholder FAQ.

Question 3

How do I check the status or decision on who is at fault?

Accepted Answer

You can check the status of your liability decision in the My USAA Claims Center. You will get directions for what to do next, and you can message your adjuster with any questions.  If you are a nonpolicyholder filing a claim against a member, visit our nonpolicyholder FAQ.

Question 4

How do I check the status of my payment?

Accepted Answer

You can easily check on the status of payments 24 hours a day in the My USAA Claims Center. If the payment you are checking on is to a third party company we partner with, contact the company directly.  If you are a nonpolicyholder filing a claim against a member, visit our nonpolicyholder FAQ.

Question 5

When do I pay my deductible?

Accepted Answer

You pay your deductible to the shop once your repairs are complete, assuming the damage is covered and costs more than your deductible amount. You can review your policy and deductible on your Account Summary page on usaa.com or the USAA Mobile App.

Question 6

How do I extend my rental vehicle?

Accepted Answer

You will be notified about what rental coverage you have when you file your claim. If you need to keep the rental longer, contact Enterprise to request an extension. You will be responsible for any charges beyond your policy limits.

Question 7

How do I send documents or additional information to USAA?

Accepted Answer

You can submit documents quickly and easily:  On usaa.com or the USAA Mobile App by going to the My USAA Claims Center. By emailing your adjuster. By faxing us at 800 531 8669. Include your name and member number on the top of any fax pages.

Question 8

How can I check if my paperwork has been received?

Accepted Answer

You will get a confirmation for any documents sent through the My USAA Claims Center. Your adjuster will contact you if they need more information. If the paperwork you are checking on is for a third party company we partner with, contact that company directly.

Question 9

How do I check my reimbursement?

Accepted Answer

The best place to check on a reimbursement is the My USAA Claims Center. If your reimbursement gets approved, we will pay it as soon as possible. If you feel there has been a delay, send us a message from the Claims Center.

Question 10

How do I check the status of my vehicle repair?

Accepted Answer

With a USAA preferred shop, your repair status is automatically updated through the My USAA Claims Center. If you are working with a shop outside our network, contact your repair shop directly.

Question 11

When will my vehicle be towed to the repair shop?

Accepted Answer

When your car is taken from the scene of an accident to a repair shop, you will get automatic updates from the tow company. If your car needs to be moved from one shop or lot to another, those updates are made by the company providing that service. You may want to contact them first. We will also look into it for you if you send us a message through the My USAA Claims Center.

Roadside assistance FAQ