Q: How long does it take to receive payment?

Our goal is to pay and close claims as quickly as possible once we have determined what we owe you based on your coverage. If your claim is eligible for electronic funds transfer (EFT), you can speed up the process by choosing this option when you file your claim. Or you can add your bank account information later on usaa.com or the USAA Mobile App. Go to My Accounts and select Pay Bills. Under Account Services, choose Manage Payment Accounts. Select Add an Account under I Want To and complete the steps.

Q: How will I be paid?

Payments may be issued to you, the lienholder or the repair shop, among others. If the payment is eligible to be issued in your name only, it will be based on the payment information you provided, such as by paper check or electronic funds transfer (EFT). If there is an issue with your payment, contact your claims representative through the Claims Communication Center.

Question 1

How long does it take to receive payment?

Accepted Answer

Our goal is to pay and close claims as quickly as possible. After you complete the claim report online, you'll be asked to enter your bank account information so we can transfer payment directly to your account.

Choosing this option will speed the process and help us get you paid quicker.

Once your claim is approved, we'll deposit your money, minus the deductible, directly into your account.

Question 2

Why is the check made out to me or someone else?

Accepted Answer

Our records indicate that another person or entity, such as a lienholder or mortgage lender, has a legal interest in your payment.

Contact us if any lender information is incorrect, so we can update it and issue a correct payment.

Question 3

How will I be paid?

Accepted Answer

Payments may be issued to you, the lienholder, the repair shop or someone else. If the payment is eligible to be issued in your name only, it will be based on the payment information you provided, such as by paper check or electronic funds transfer, or EFT.

If there's an issue with your payment, contact your claims representative through the Claims Communication Center.

Question 4

What if I can not drive my car after an accident?

Accepted Answer

The accident may have caused damage to your vehicle that is not immediately clear. It is best to have it inspected to ensure it is safe to drive. If you are still at the scene, call us at 800-531-USAA (8722) so we can get your vehicle moved as quickly as possible. If you need reimbursement for your tow, we will consider reasonable fees and charges if you have towing and labor coverage or physical damage coverage for your car. If you are not involved in an accident, you can request roadside assistance online or call Agero at 800-531-8555.

Payment FAQ