Steps to complete What to do after a car accident
Check if you have any injuries and follow these steps to stay safe:
When you're ready, gather these details from the other driver to start your claim:
You can find your auto ID card on usaa.com on your policy summary or the USAA Mobile App.
The more details you can gather, the faster we can process your claim:
It’s quick and easy to get started on usaa.com or the USAA Mobile App. We’ll take you through the auto claims process. You can:
Video Duration: 1 minutes 7 seconds
Your first steps: Elapsed time 0 seconds [00:00]
When you're involved in an accident, it can be difficult to know what to do next. To make it easy for you, USAA has created this simple checklist.
Whether it's with another vehicle, an animal or pedestrian, the first priority is safety. Call 9-1-1 if there are and injuries. It you're able, move to safety but don't leave the scene of the accident. If safe to do so, take pictures of the accident scene and all vehicle damages.
Exchange information: Elapsed time 28 seconds [00:28]
If your accident involves another driver, you'll need to exchange the following information: name; driver's license number; insurance company and policy number; year, make, model and license plate of any vehicle involved. If anyone witnessed the accident, get their contact info, as well as a police report number if the police arrive to the scene.
Reporting your claim: Elapsed time 47 seconds [00:47]
When you report your claim through the USAA Mobile App or usaa.com, you are able to schedule an inspection, arrange your repairs and if applicable, request a rental car. Click on this page to begin your claim.
End: Elapsed time 1 minute 7 seconds [01:07]
If you can’t find the information you need, you can give us a call at 800-531-USAA (8722).
