How do I find an auto mechanic I can trust?
Finding an auto mechanic you can trust can be difficult. You can make it easier by building a relationship with a mechanic you'll feel comfortable with.
Thirty years ago, when car technology was simpler, it may not have been that hard to find a great mechanic who could open your hood and immediately diagnose the problem.
But today's cars have a lot of computerized components. And without expensive diagnostic equipment, it can be difficult to determine what ails a vehicle.
Finding an auto mechanic you can trust can be difficult. You can make it easier by using our guide these helpful tips:
Try the dealer's service shop.
Dealers often understand the common problems of your particular vehicle, have the parts on hand (or know where to get them easily) and have certified mechanics perform the work. But they also have high overhead, which means they can be expensive.
Listen to word-of-mouth.
Ask around. People with similar makes and models can tell you about their mechanic experiences.
Ask online.
Internet forums devoted to specialty cars can be another good resource. For example, an online club for Corvette owners can steer you toward a local mechanic to work on your Stingray — and tell you whom to avoid.
Check with the Better Business Bureau.
The BBB may be able to give you information about an auto repair shop, including how long it's been in business and what type of complaints it has received. Check out the BBB for more info.See note1
Shop around.
See whose prices fit your budget. If you receive quotes that seem out of line, either at the high or low end, always ask questions. An expensive quote could signal excessive repairs, while a low quote could mean the mechanic only plans a short-term fix.
Get it in writing.
Ask for a written estimate and check what's covered. Ask about warranties and see if any recalls cover the work you need.
Look for certifications.
Use mechanics certified by the National Institute for Automotive Service ExcellenceSee note1 Or look for the ASE logo.
Check out the shop.
Is it clean and organized? Are old, partially repaired cars hanging around for long periods? Does it present a professional image or feel to you?
Good communication with the shop you choose can also make for a positive experience.
The shop should be able to show you the problem, explain how they plan to repair it and why. They should be able to answer all your questions as well.
Use your network and resources.
USAA can help make finding a repair facility easier with RepairPal®. You can find trusted repair shops and schedule services online. For more information and other ways to find and save money for car care, visit USAA Perks®.