Why finding a reliable mechanic matters
Thirty years ago, when car technology was simpler, it may not have been that hard to find a great mechanic who could pop the hood and immediately diagnose the problem.
But today's cars have a lot of computerized components. And without expensive diagnostic equipment, it can be difficult to determine what ails a vehicle. Let’s say your car shows all the warning signs of overheating while simultaneously displaying the dashboard warning lights for electronic errors in the headlights and computer system.
Some mechanics may treat each issue separately, charging for diagnosis and repairs to each system. However, a trustworthy mechanic may be familiar enough with your car to know that the issue might simply be a bad battery.
The cost of bad car repairs
The old saying “you get what you pay for” often rings true. And when it comes to repairs on your car or truck, finding the cheapest deal may bring on more costs down the road. The cost of a bad repair can show up in different ways, so consider these questions when interviewing your mechanic:
- Do they guarantee or warranty their work?
- Are they experienced or certified to work on your vehicle?
Having your car in the shop can be a hassle on its own, made even worse by having to potentially go out and find another shop to fix what you needed done the first time around.
The importance of preventative maintenance
Getting ahead of potential problems with your car is key. Preventative maintenance and following the suggested service timelines for your vehicle can help prevent mechanical breakdowns. Your vehicle owner’s manual is the best source for what services should be performed and how often to keep your vehicle in top shape. USAA also has a vehicle maintenance guide to use as a quick resource.
Signs of a great mechanic
Certifications and experience
Look for mechanics that maintain certifications. The National Institute for Automotive Service Excellence provides mechanics with training and instruction needed to be ASE certified Opens in a New Window. See note 1 ASE certification requires that mechanics pass exams to show proficiency in various automotive systems and have at least two years of on-the-job training or one year of on-the-job training plus a two-year training degree.
A mechanic can test for and gain certification levels in several different areas. For example, an ASE-certified master automobile technician will have completed at least eight exams on various components of automobile and light trucks.
When considering an independent mechanic versus a dealership, ask about their experience working with your car’s make and model. Depending on your vehicle, you may want to find a mechanic that has expertise or certification from your vehicle’s manufacturer. Most automakers will have their own specialized technician training programs. For example, BMW mechanics will go through specific school called the BMW STEP, or BMW Service Technician Education Programs.
Positive customer reviews
The internet is one of your best resources when trying to find a great mechanic. Look for word-of-mouth recommendations and customer testimonies. Online reviews and comments can give you a sense of how trustworthy the mechanic was or how the overall experience was.
Transparent communication
Trust your instincts. Do you get the sense from other customers that the mechanics you are considering are honest mechanics? Call around and interview several shops. Do they communicate clearly and transparently? Are they up front about their labor rates and car repair estimates?
How to find a mechanic near you
Ask for recommendations.
Asking friends and family for a referral can be a good way to connect with a trusted mechanic. People with similar makes and models can also tell you about their mechanic experiences.
Use online directories.
Internet forums devoted to specialty cars can be another good resource. For example, an online club for Corvette owners can steer you toward a local mechanic to work on your Stingray — and tell you whom to avoid.
If all else fails, a Google search for “mechanic near me” will help jump start your search.
Check with your local Better Business Bureau.
The BBB may be able to give you information about an auto repair shop, including how long it's been in business and what type of complaints it has received. Check out the BBB for more infoOpens in a New Window. See note 1
Use your USAA member benefits.
USAA Perks® can help you find a trusted service facility through RepairPal®. You can also schedule routine car services and save through CarAdvise®.
Be on the lookout for these red flags.
Vague estimates and hidden fees
Before any work is done on your vehicle, get a written estimate that clearly lays out the proposed repairs, detailing expenses for labor, parts and materials. If you have questions, don’t be afraid to ask them. Some shops may add additional expenses for things like shop materials. If you object to these types of costs, make sure to discuss it before any work is done to your car.
Pressure tactics and upselling
Communication is always key. If your car is at a shop that you feel uneasy about or if you are feeling pressured, try to address your concerns quickly. If you are getting an estimate that you feel is trying to upsell you or is priced higher than other shops’ estimates, take your business elsewhere.
Tips for building a long-term relationship with your mechanic
Regular maintenance and communication
Follow your vehicle’s service manual. Talk with your mechanic about any pre-paid maintenance plans or discounts you can get for returning services.
Trust and honesty
Trust is built over time and based on experiences. A trustworthy mechanic will pride themselves on taking care of their customers. You should feel comfortable that your mechanic is looking out for you and keeping your car safe and reliable.
Find car repair tips and discounts.
USAA Perks® can help you find a local mechanic, maintenance services and discounts.