Our approach to accessibility
We're committed to serving individuals with disabilities across all of our members, potential members and their families. We do that by making sure our online content is easy to use and understand. We also strive to make sure our buildings and kiosks are safe and accessible.
We never charge you a fee when you request services, accommodations or auxiliary aids.
Access to USAA facilities
We provide:
- Accessible parking spaces and clear pathways.
- Braille signage.
- Reachable countertops and keypads.
- ATMs with Braille instructions, tactile input keys and headphone jacks.
- Accessible safe deposit boxes.
- Headphones and handheld magnifiers.
- Designated rest areas for service animals.
We can also set you up with speech and ASL interpreters, note takers and professional readers. If you need those services, call us at 800-531-USAA (8722).
Access to USAA information
We regularly optimize our website and mobile app so you can:
- Read content with standard output devices and assistive technologies.
- Navigate using standard input devices like keyboard, mouse, touch and voice command.
Many USAA documents are available as screen-reader compatible PDFs, in large print and in Braille. You can set your document preferences from your member profile or by contacting us at 800-531-USAA (8722).
Desktop Help
We design usaa.com to support a range of user needs and assistive technologies.
You can adjust your system settings for:
- Color contrast.
- Text and background colors.
- Text style and size.
- Screen magnification.
- Mouse pointer style.
If you use a screen reader, we recommend:
- JAWS for Edge or Chrome on Windows.
- NVDA for Firefox on Windows.
We also recommend that you add dictionary entries to your screen reader, so it pronounces abbreviations correctly.
We provide closed captions and links to screen-readable transcripts of multimedia information.
Our designs provide resizable content and adequate target sizes and margins. You can operate our content by touch, mouse, keyboard, voice command or switch control.
We create subject- and task-focused content that avoids crowded layouts, animations and rapid flashes.
Mobile Help
If you use a screen reader, we recommend TalkBack. There are also accessibility apps built into many Android devices. You can explore these options on your device or consult Android's support pages:
If you use a screen reader, we recommend VoiceOver. There are also accessibility apps built into many Apple devices. You can explore these options on your device or consult Apple’s support pages: